How to make a complaint

HOW TO MAKE A COMPLAINT

  1. How do I report that I or someone known to me was abused by a priest or someone connected to the Church? 

If you were abused by a priest or someone connected with the Church in the Archdiocese of Armagh, or if you know or suspect that someone else was abused, you can report it to the Diocesan Designated Liaison Personnel, Aidan Gordon or Eleanor Kelly.  They may be contacted at the Diocesan Safeguarding Office on:

(028/048)  3752 5592

Alternatively they can be contacted on:

Aidan Gordon Mobile Tel: 0044 78 4110 1687

E-mail: safeguardingdirector@archdioceseofarmagh.com

Eleanor Kelly Mobile Tel: 0044 75 8432 3138

E-mail: ekelly@archdioceseofarmagh.com

  1. What will happen if I report abuse?

Reporting abuse is always difficult.  We will try to make it as easy as possible for you.  Normally we will meet with you to hear your account of abuse.  We will discuss and agree with you where the meeting should take place.  We can meet you in our offices but if that is inconvenient or otherwise difficult for you we can arrange to meet in a place of your choosing.If you do not want to meet us, we will take your complaint over the phone, by letter or in an e-mail.

  1. Can I report abuse in confidence?

Any information that you share with us will be treated with the utmost respect and only shared with the people who need to know it.We are required to share information about abuse with the civil authorities, that is, the PSNI & Gardai as well as Tusla, the Child and Family Agency, or the relevant Health and Social Care Trust. We also need to share the information with some colleagues in the Diocese.  If you tell us that you were abused by a person who is still alive, we will put your complaint to that person in order to get their response to it.

We will explain all of this to you when we hear from you and before you tell us about the abuse so that you can make an informed decision about sharing your information with the us.

  1. What support will I be offered?

We will put you in touch with Towards Healing.This is an organisation that provides a range of services to people who were abused by priests and religious and for their families. One of the services they provide is counseling.The service is free and there is no waiting list.

Aidan or Eleanor will also keep in touch with you to let you know how the Diocese is dealing with your complaint, if that is your wish.  Alternatively, you will be offered the assistance of a Support Person to accompany you through the process of dealing with your complaint if that is your preference.

  1. What if I do not want to report abuse to the Archdiocese?

You can take your complaint directly to the PSNI/Gardai or to Tulsa, the Child and Family Agency or the relevant Health and Social Care Trust. Numbers can be found below.  If you are unsure who to approach we can assist you with this.

If the allegation relates to church personnel in the Archdiocese of Armagh, it would be helpful if you let us know that you have reported this matter to the PSNI/Gardai.

  1. What if the person that abused me was not a priest or in any way connected with the Church? 

If you are having any difficulty finding out who you should contact, we will be happy to advise you.

OTHER CONTACT DETAILS

PSNI: 101

An Garda Síochána:

Dundalk: 042 93 35 577

Drogheda: 041 98 36 919

Ardee: 041 68 53 222

Garda 24 Hour Free Phone Reporting Line: 1800 555 222

Southern Health and Social Care Trust:   0800 783 7745 (children)       028 3741 2015 (adults)

(9.00a.m. to 5.00p.m.)

Regional Emergency Social Work Service (RESWS): 028 9504 9999   

(Outside of normal office hours)

TUSLA (Child & Family Agency): 042 939 2200

After hours contact Garda Station